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Account & billing

Export your data (CSV)

Pull a full ledger of invoices, EOBs, and reimbursements as CSV.

From Settings → Export data, generate a CSV of every invoice, line item, EOB, and reimbursement on the active pet. The file is yours — Heel doesn't hold anything back.

What's in the CSV

  • Invoice date, vet, total, status
  • Every line item with its category, price, and eligibility
  • Matched EOB number and reimbursement amount
  • Any notes you added on the invoice or line items

Need a different format? Email support@tryheel.com — we'll work with you on it.

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Send us a message.

Every message goes to a real person on the Heel team — currently, the founder. We read everything that comes in.

Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
Who you'll hear from
A real person on the Heel team — not a ticketing bot.
Sensitive info
Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)