All articles
Account & billing

I can't log in

Reset your password, fix verification email problems, or escalate to support.

The fastest fix is almost always one of these three:

  1. Request a fresh sign-in link. Old links expire after 15 minutes and as soon as you request a new one. Head to /login and enter your email again.
  2. Check the right inbox. Magic links sometimes land in spam, Promotions, or a forwarded address you forgot about. Search for noreply@tryheel.com.
  3. Try a different browser or private window. Cross-site cookie blockers can interfere with the sign-in handoff.

Still stuck?

Message support with the email address on your account. We can confirm whether the link was actually sent, and resend manually if needed. (Never include your password or any 2FA code — we'll never ask for them and we can't do anything with them.)

Was this helpful?
Contact us

Didn't find your answer? Write to us.

We read every message. The gaps we hear about most are the next articles we write.

Send us a message.

Every message goes to a real person on the Heel team — currently, the founder. We read everything that comes in.

Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
Who you'll hear from
A real person on the Heel team — not a ticketing bot.
Sensitive info
Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)