All articles
Account & billing

Switch between pets

Multi-pet households: how each pet keeps its own ledger.

From the top nav, tap your current pet's name to open the pet menu. Pick another pet and Heel swaps the ledger, policy, and forecast to that pet — your other pets keep their data in place, untouched.

On the free plan, you can have unlimited pets but only one active ledger at a time. There's no extra fee for the second, third, or tenth pet.

Was this helpful?
Contact us

Didn't find your answer? Write to us.

We read every message. The gaps we hear about most are the next articles we write.

Send us a message.

Every message goes to a real person on the Heel team — currently, the founder. We read everything that comes in.

Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
Who you'll hear from
A real person on the Heel team — not a ticketing bot.
Sensitive info
Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)