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Receipts & EOBs

Upload an EOB

Add the explanation-of-benefits from your insurer so Heel can reconcile it.

Open the invoice that the EOB belongs to and tap Attach EOB. Heel reads the carrier's response, pulls out the actual reimbursement amount and the reason codes, and lines them up against the expected amount.

What happens next

  • If expected and actual match, the invoice flips to reconciled.
  • If they don't, Heel surfaces the variance with a plain-English reason — see Why the payout was less than expected.
  • If the EOB references an invoice we don't have on file, Heel asks you to upload it before reconciling.
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Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
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Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)