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Receipts & EOBs

What does "duplicate detected" mean?

How Heel spots the same invoice twice — and how to confirm if it really is new.

When Heel sees the same vet, the same date, and the same total on two invoices, it pauses the second capture and asks you to confirm. This is a hard block — we'd rather slow you down than double-count a visit toward your deductible.

Confirming it's a real duplicate

Tap It's the same invoice. The new capture is discarded; the original stays. No further action needed.

Confirming it's actually a new visit

Sometimes you really did go twice in one day, or two pets were seen together. Tap It's different and add a one-line note explaining the difference. Heel keeps both invoices and the note shows up on the ledger row.

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