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Receipts & EOBs

Review what Heel extracted

Confidence flags, line-item editing, and why one field went yellow.

After capture, Heel drops you into a review screen. Three things to look for:

1. Confidence flags

Yellow fields are below the 95% confidence bar. Tap to edit. Once you save a corrected value, Heel won't re-flag the same field on future receipts from the same vet.

2. Line-item categories

Each line gets a category (exam, lab, surgery, prescription, etc.). Categories affect reimbursement math — if Heel guessed wrong, fix it here and the variance updates immediately.

3. The total reconciliation

If the sum of line items doesn't match the printed total, Heel shows a red banner. Usually this is a missed tip, tax line, or a cropped photo — re-capture or add the missing row manually.

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When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)