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Getting started

Import invoices you already have

Bulk upload past PDFs or photos — Heel will read each one in the background.


From Capture → Bulk upload, drop in up to 25 files (PDFs or images). Heel queues them and reads each one in the background; you can keep working while the queue drains.

Each invoice lands as a draft until you confirm the extracted fields. The dashboard shows a count of drafts awaiting review.

Beta limits

During beta, Heel reads up to 25 receipts per pet per month automatically. Past that, you can still upload — they just stay as manual-entry placeholders until the next month rolls over.

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