All articles
Getting started

Add your first pet

Species, breed, birth month, and why we ask. (You can edit anything later.)

From the dashboard, tap Add pet. Heel asks for the bare minimum: name, species, breed (optional), and birth month. Everything else can be filled in later from the pet profile.

Why we ask for breed and birth month

Both feed the forecast: breed influences typical care cadence (e.g. dental cleanings, breed-specific screenings), and birth month anchors annual exam reminders. Neither is shared with anyone, and you can edit or delete them at any time.

Multi-pet households

You can add as many pets as you want on the free plan, but only one pet's ledger is active at a time. Switch from the pet menu in the top nav. Each pet keeps its own invoices, EOBs, policy, and forecast.

Was this helpful?
Contact us

Didn't find your answer? Write to us.

We read every message. The gaps we hear about most are the next articles we write.

Send us a message.

Every message goes to a real person on the Heel team — currently, the founder. We read everything that comes in.

Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
Who you'll hear from
A real person on the Heel team — not a ticketing bot.
Sensitive info
Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)