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Getting started

Create your Heel account

Sign up with email, verify, and land on your dashboard for the first time.

Heel is currently in private beta. To create an account, head to /login and enter the email address you used on the waitlist. We'll send a one-time link that signs you in — no password required.

If the email never arrives

  1. Check spam and any "Promotions" tab.
  2. Confirm the address matches the one on the waitlist exactly — typos and aliases (e.g. +tag suffixes) count as different accounts.
  3. Wait a full minute, then request a fresh link. The previous link is invalidated as soon as you ask for a new one.

Still nothing? Message support and include the email you used. We'll resend manually.

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Contact us

Didn't find your answer? Write to us.

We read every message. The gaps we hear about most are the next articles we write.

Send us a message.

Every message goes to a real person on the Heel team — currently, the founder. We read everything that comes in.

Never include passwords, payment details, or 2FA codes — we'll never ask for them.
Response time
We aim to reply within 3–5 business days. Beta users go to the top of the queue.
Who you'll hear from
A real person on the Heel team — not a ticketing bot.
Sensitive info
Never share passwords, payment details, or 2FA codes — we'll never ask for them.

When you write in, include:

  • The email on your Heel account (so we can find you)
  • What you were trying to do, and what happened instead
  • A screenshot if it's a visual issue — attach to a reply once you've got a thread
  • The invoice or EOB ID if it's about a specific document
  • Roughly when it happened (helps us find logs)