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Privacy & security

Turn on two-factor authentication

App-based 2FA, recovery codes, and what to do if you lose your phone.

From Settings → Security, tap Set up 2FA and scan the QR code with any TOTP app (1Password, Authy, Google Authenticator, etc.). Save the recovery codes somewhere safe — not in the same password manager.

If you lose your phone

Use one of your recovery codes on the sign-in screen. Each code is single-use, so generate a fresh set from Settings after you regain access.

If you lose your phone AND your recovery codes

Email support@tryheel.com from the address on your account. We'll verify ownership and reset 2FA manually within one business day.

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